Terms of service
Last updated: 3 June 2026
These terms govern your use of the BookOS platform (the “Service”) provided by BookOS, CVR 46540352, Denmark (“BookOS”, “we”). By signing up for an account or clicking “I accept”, you (the “Customer”) enter into a binding agreement with us.
1. The Service
BookOS is a multi-tenant SaaS platform for salons covering bookings, customer accounts, online storefront, marketing campaigns, staff scheduling, payments (via Stripe Connect), and analytics. Features may evolve; we will not materially reduce core functionality of a paid plan during a billing period without offering you a pro-rated refund.
2. Eligibility & accounts
You must be at least 18 years old and authorised to bind the business you represent. Keep your login credentials confidential. You are responsible for everything that happens under your account. Notify us immediately at admin@bookos.dk if you suspect unauthorised access.
3. Subscriptions, fees & tax
Plans, fees, and any usage limits are described at bookos.dk/pricing. Fees are charged in advance per billing period through Stripe. Prices are exclusive of VAT/moms unless stated; applicable taxes are added at checkout. Unless you cancel before a free trial ends, the subscription automatically converts to the selected paid plan and Stripe charges the first billing period. All fees are non-refundable except where required by law.
3a. Domain names
After a free trial converts to an active paid subscription, registration of one eligible standard-priced domain costs a one-time DKK 200 add-on charged through Stripe Checkout. Trial accounts use their BookOS subdomain and cannot activate a custom domain. If your subscription uses another currency, Stripe charges the displayed fixed equivalent in that subscription currency. Renewal is covered while your paid subscription remains active, provided the renewal charge is no more than DKK 200 per year. Premium, aftermarket, brokered, restricted, transfer, restoration, and redemption charges are excluded. Availability is not guaranteed until registration succeeds. If a domain is ineligible or exceeds the limit, you must purchase it directly from a registrar and connect it to BookOS. You remain the beneficial owner of a domain registered for your salon and may request transfer-out, subject to registrar rules and payment of outstanding domain-specific charges.
4. Payment processing for end customers
If you enable Stripe payments for your customers, you contract directly with Stripe under the Stripe Connected Account Agreement. BookOS is not a party to those payments and does not hold funds. BookOS may charge a platform fee per transaction, disclosed in your plan.
5. Your data and your customers’ data
You retain all rights to data you upload or that your customers submit through your site (“Customer Data”). You grant BookOS a worldwide, royalty-free licence to host, process, transmit, and display Customer Data solely to provide and improve the Service. BookOS acts as a data processor for end-customer personal data under the Data Processing Agreement, which is incorporated by reference.
6. Acceptable use
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference and forms part of these Terms. The AUP describes prohibited content and activities (including spam, malware, IP infringement, sanctions violations, and high-risk AI use), BookOS’s right to suspend or terminate accounts that breach it, and the appeals process under Articles 17 and 20 of the EU Digital Services Act.
6a. Beta and preview features
We may from time to time make features available labelled “Beta”, “Preview”, “Experimental”, or similar (“Beta Features”). Beta Features are provided as-is, may be modified or discontinued at any time, are excluded from any availability target in Section 7, and are not subject to the limited warranty in Section 9. Your use of Beta Features is voluntary.
6b. Feedback
If you provide BookOS with suggestions, feature requests, or other feedback (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate that Feedback into the Service without obligation to you. We will not identify you as the source of the Feedback without your consent.
7. Service availability
We target 99.5% monthly availability for the production Service, excluding scheduled maintenance (announced at least 48 hours in advance) and force majeure. Status and incident history are posted at bookos.dk. Customers on Studio or Multi-site plans receive the additional commitments and Service Credits set out in our Service Level Agreement. No formal SLA credit is offered on Solo plans.
8. Suspension & termination
You may cancel at any time from the billing dashboard; cancellation takes effect at the end of the current billing period. We may suspend or terminate your account for non-payment after 7 days’ written notice, or immediately for breach of Section 6 or a serious security risk. Upon termination you may export your data for 90 days; after that we delete it (except where retention is required by law).
9. Warranty disclaimer
Except as expressly stated, the Service is provided “as is” and “as available”. We disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) to the maximum extent permitted by law.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, lost profits, or lost data. BookOS’s aggregate liability under these terms is capped at the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing limits liability for gross negligence, wilful misconduct, death, personal injury, or fraud.
11. Indemnification
You will indemnify BookOS against third-party claims arising from (a) Customer Data, (b) your breach of these terms, or (c) your violation of applicable law.
12. Confidentiality
Each party agrees to protect the other’s non-public information with the same care it uses for its own (and no less than reasonable care), and to use it only to perform under these terms.
13. Changes to these terms
We may update these terms; we will notify you at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance. If you reject the changes, you may cancel and receive a pro-rated refund of prepaid, unused fees.
14. Governing law & venue
These terms are governed by the laws of Denmark, without regard to conflict-of-laws rules. The courts of Copenhagen have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect intellectual property or confidentiality.
15. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of war, terrorism, insurrection, cyber-attack on third- party infrastructure, internet or telecommunications failure, government action, sanctions, pandemic, or natural disaster. The affected party will use reasonable efforts to mitigate the effect and resume performance.
16. Assignment
You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of your assets, provided the successor is not a competitor of BookOS. BookOS may assign these Terms in connection with a corporate reorganisation, merger, acquisition, or sale of assets, on written notice to you.
17. Sub-contractors and third-party services
BookOS may engage sub-contractors (including the sub-processors listed at bookos.dk/legal/subprocessors) to perform its obligations and remains responsible for their acts and omissions. Third-party services you choose to connect (e.g. Google Calendar, Stripe Connect) are governed by their own terms, which prevail over these Terms in respect of those services.
18. AI and automated features
Certain features of the Service may use machine-learning or generative-AI models. Where you interact with an AI system within the meaning of the EU AI Act (Regulation (EU) 2024/1689), we will inform you in-product as required by Article 50 of that Act. You remain responsible for reviewing AI-generated content before sending it to your customers or relying on it for business decisions. We do not use Customer Data to train general-purpose foundation models.
19. Sanctions, export controls, and anti-bribery
Each party represents that it is not subject to, and will not use the Service in violation of, EU, UK, US OFAC, or UN sanctions or applicable export-control laws, and will comply with applicable anti-bribery legislation (UK Bribery Act 2010, US FCPA, Danish Criminal Code §§ 144 and 299).
20. Notices
Notices to you may be given by email to the billing or admin contact on file, or by in-product notification. Notices to BookOS must be emailed toadmin@bookos.dk, and are deemed received on the next business day after dispatch.
21. Severability and waiver
If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect. A waiver of any breach is not a waiver of any later breach. No course of dealing modifies these Terms unless agreed in writing.
22. Survival
Sections 3 (fees accrued before termination), 5 (Customer Data ownership), 9 (warranty disclaimer), 10 (limitation of liability), 11 (indemnification), 12 (confidentiality), 14 (governing law), 18 (AI), 19 (sanctions), and 22 (survival) survive termination of these Terms.
23. Entire agreement
These Terms, together with the AUP, DPA, Privacy Policy, Cookie Policy, and any order form, plan description, or written addendum signed by both parties, constitute the entire agreement between you and BookOS and supersede all prior agreements on the same subject.
24. Contact
Questions: admin@bookos.dk. Notices to BookOS must be emailed to admin@bookos.dk.